Ring ring!
Someone from Kassa mailed Dell yesterday afternoon and today, within half an hour of me arriving at work I was phoned by Dell. Apparently you need a television show on your side to get service from Dell. The friendly man was simply dripping with obsequiousness and my 5150 is going to be collected tomorrow for repairs and will be returned to me in a week, and they will expedite fixing Irina's 5150 with all due celerity, or so I was promised.
But what does Dell think they have achieved here? I cannot be the only customer they have royally pissed off by holding off on the fulfillment of their duties for as long as possible, instead of simply contacting all people who have purchased a 5150 and offering a repair.